FREQUENTLY ASKED QUESTIONS
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Ask us something else Who is Tickzu for?
Tickzu is being built for independent UK gas and heating engineers who manage the visit, the customer relationship and the paperwork themselves.
When can I start using Tickzu?
The application is in development. Access and launch details will be confirmed before sign-up opens.
Does Tickzu issue gas safety certificates?
No. Tickzu records a service per appliance, with checks, readings, signatures and a branded PDF. That service record is not a Gas Safety Record (CP12) and makes no compliance claim; the engineer remains responsible for the checks they carry out and sign. Tickzu is not endorsed by Gas Safe Register.
Does it work with FreeAgent or Xero?
Tickzu connects to FreeAgent (in the development app, FreeAgent’s test system) and sends your contacts and invoices across; records already linked are recognised when you send again. Xero is planned. You can also build an Accountant Pack with CSV files, a summary and receipt images for any period. Neither is a tax return.
How much will Tickzu cost?
There is a Free Forever plan with monthly limits (for example 35 customers and 20 new jobs a month), and Pro, with no limits, at a founding price of £9.99 a month or £99 a year, after a 14-day free trial. Founders keep that price for as long as they stay subscribed. Founders never pay more than a new subscriber. No payment is taken on this website.
Is my data safe if I lose my phone?
You can encrypt your records on the phone, lock the app with Face ID or your passcode, and keep a password-protected backup file. If you sync two phones, records are encrypted before they leave the phone, so the server holds only data it cannot read. Keep your backup password safe: nobody, including Tickzu, can recover it.
Does it sync with my calendar?
Tickzu has its own month, week and list calendar, and can add your visits to the calendar on your phone, iPhone or Android. That sync is one way, from Tickzu to your phone. Two-way sync is planned.
Can my customers pay online?
Add your own online payment link and Tickzu shows it with a QR code on unpaid invoices; the money goes to your account, not through Tickzu. You record how each invoice was paid, including cash. Taking card payments inside Tickzu is planned.