Draft, not legal advice. To be reviewed before launch.
Help with Tickzu
How to get help, send feedback or report a problem during early access.
Last updated 8 November 2026.
In the app
- Short tips appear on the screens you use first. To see them again: Settings, then “Show tips again”.
- The Privacy screen explains in plain words where your records are kept.
- “Send feedback” (in More, and on the Privacy screen) opens a draft email in your own mail app with the app version and your phone’s system and version filled in.
Write to hello@tickzu.co.uk. We aim to reply within 2 working days.
What helps us help you
- Your phone model and the app version (Send feedback adds the app version and your phone’s system).
- What you were doing, what you expected and what happened instead.
- A screenshot, with customer details covered.
Please never send customer records, passwords, your sync password or your recovery code. We will never ask for them.
Security problems
If you think you have found a security problem, email hello@tickzu.co.uk and do not share the details publicly until we have replied.