Terms of use

About these terms

These terms are an agreement between you and AllCampus UK Limited, company number 11659728, registered address Unit 7 Landmere Lane, Edwalton, Nottingham, England, NG12 4DG (“we”, “us”), for using the Tickzu app, its server and this website. By using the app you accept them. If you do not accept them, do not use the app.

Our privacy policy explains how we handle data. Delete your account explains how to remove your account.

Who can use the app

Tickzu is for gas and heating engineers and their businesses in the UK, whether self-employed or a company. You must be 18 or over. If you use the app for a business, you confirm you can accept these terms for it.

Tickzu is in early access. It may have mistakes, and features may change.

Your account

• You can use the app without an account. An account keeps your plan on a new phone, and you need one to sync between phones or connect FreeAgent.
• You sign in with your email address and a 6-digit code we email to you. Keep access to that email address, and do not share codes.
• Keep your sync password and recovery code safe. Synced records are encrypted on your phone, so if you lose both, and your phones, we cannot recover them. Make backup files.
• Tell us straight away if you think someone else has used your account.
• You can delete your account in the app at any time: More, then Account, then Delete account.

The Free plan

Free costs nothing, for as long as you use it. It limits how many new records you can create:

• 35 customers in total
• 20 new jobs a month
• 10 new invoices a month
• 10 new quotes a month
• 5 new service records a month
• 30 new expenses a month

Monthly counts start again on the 1st of each month, UK time. When you reach a limit, you can still view, edit, download and export every record you have; you just cannot add more of that kind until the next month, unless you move to Pro. Free never hides, locks or deletes your records. Features that are part of Pro, such as sync between phones, pause on Free; your records stay on your phone.

The Pro trial

• You get 14 days of Pro, starting when you first open the app. You do not need an account or a card.
• When the trial ends, you move to Free automatically. Nothing is charged, and nothing renews unless you choose to buy Pro.
• The trial is given once per email address. Signing out, or deleting your account and signing up again with the same email address, does not start a new one.
• If you have an account, we email you shortly before the trial ends and shortly after. Each email has a link to stop them.

Pro subscriptions

• Pro will be sold only as an in-app subscription through the App Store (Apple) or Google Play (Google), monthly or yearly. Nothing can be bought in the app yet, and nothing is charged.
• The price you pay is the one shown in the App Store or Google Play when you confirm the purchase. The payment is taken by Apple or Google from your store account. Our pricing page describes the plans.
• Your subscription renews automatically at the end of each period, at the price shown to you, unless you cancel before the renewal date. On the App Store, automatic renewal must be turned off at least 24 hours before the end of the current period.
• To cancel, use your subscription settings in the App Store or Google Play. Deleting the app or your Tickzu account does not cancel a subscription. After you cancel, Pro continues until the end of the period you paid for, then you move to Free with all your records.
• Refunds are handled by Apple or Google under their rules; we cannot issue them ourselves. This does not affect any rights you have by law.
• Founding price. If you subscribe while the founding price is open, you keep that price for the same plan and billing period (monthly or yearly) for as long as your subscription continues without a break, including any grace period Apple or Google gives after a failed payment, and also when the price for new subscribers goes up. If the price of that plan and period goes down, yours goes down too, so you never pay more than a new subscriber for it. Temporary promotional offers are not part of this. If your subscription ends, or you change plan or billing period, after the founding price has closed, the price at that time applies.
• If a price changes, you will be told in advance as Apple and Google require, and can cancel before it applies.

Your work and your responsibility

• Tickzu helps you record your work. It does not inspect, test or certify anything, and it does not decide whether an appliance or installation is safe.
• It is not a Gas Safe certificate. A job sheet or service record made in the app is not a Gas Safety Record (CP12) or any other certificate. Meeting the Gas Safety (Installation and Use) Regulations and Gas Safe Register rules stays your responsibility.
• No endorsements. Tickzu is not approved or endorsed by, or connected with, Gas Safe Register, HMRC, any manufacturer or any accounting provider.
• Calculators give estimates. Calculators in the app and on this website (for example gas rate, heat loss and job profit) are aids. Check the results before you rely on them; the decision is yours.
• Not Making Tax Digital. The export for your accountant is for your records. The app does not send anything to HMRC and gives no tax, legal or accounting advice.
• Money. The app never takes or holds payments for you. A payment link on an invoice is your own account with your provider. “Paid” is a record you make.
• Check documents before you send them. You send them from your own apps.

Your customers’ data

You decide which customer details you keep, so you are the controller of that data under UK data protection law. You are responsible for having a lawful reason to keep it, telling your customers how you use it, keeping it accurate and secure, and answering their requests. Only message customers who expect to hear from you, and stop when they ask. If you sync, we store an encrypted copy for you as your processor; the privacy policy explains this.

Acceptable use

Do not:

• use the app for anything unlawful, or to store data you have no right to hold;
• try to get into other people’s accounts or data, or into our systems beyond what the app offers;
• overload, probe or interfere with the service, or get round its limits or security;
• copy, sell, rent or reverse engineer the app, except where the law allows it.

We may suspend or close an account that breaks these rules or puts the service or other users at risk. Where we can, we will tell you first.

Your content and our app

Your records belong to you. You allow us to store and transfer them only as needed to run the service; synced records are encrypted copies we cannot read.

The app, this website and the Tickzu name and logo belong to us. We give you a personal, non-exclusive, non-transferable licence to use the app for your work while these terms apply.

Other services

FreeAgent, Apple and Google (stores and calendars), your mail and messaging apps and your payment provider have their own terms. We are not responsible for their services. FreeAgent currently connects to FreeAgent’s test system (the sandbox).

Availability and changes

We aim to keep sign-in and sync running, but we do not promise they will always be available. The app keeps working on your phone without our server. We may change, add or remove features. If we stop the service, we will give you reasonable notice and time to export or back up your records.

Our liability

• Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.
• If you use the app as a consumer, you also have legal rights these terms do not affect. Citizens Advice can explain them.
• So far as the law allows, we are not liable for loss of profit, business, revenue or goodwill, for indirect or consequential loss, or for the outcome of work, checks or advice you record in the app.
• We are not liable for records you lose because you did not keep a backup, or because you lost your sync password and recovery code.
• So far as the law allows, our total liability to you in any 12 months is limited to [Liability cap].

Ending these terms

You can stop using the app at any time and delete your account. Remember to cancel any subscription in the App Store or Google Play. We may end these terms or close an account if you seriously break them. When they end, your licence to use the app ends; records on your phone stay with you.

If you got the app from the App Store

These terms are the licence agreement (EULA) for the iPhone app. They are between you and us, not Apple, and:

• we, not Apple, are responsible for the app and its content;
• your licence lets you use the app on Apple devices you own or control, as allowed by the Usage Rules in the Apple Media Services Terms and Conditions, including by other accounts linked to the purchaser through Family Sharing or volume purchasing, where they apply;
• we, not Apple, are responsible for maintenance and support. Apple has no duty to provide them;
• if the app does not meet a warranty that applies to it, you can tell Apple, and Apple will refund the price you paid for the app, if any. So far as the law allows, Apple has no other warranty duty for the app. Any other claims, losses or costs from a failure to meet a warranty are our responsibility, so far as these terms do not exclude them;
• we, not Apple, deal with any claims about the app, including product liability, failing to meet a legal or regulatory requirement, and consumer protection or similar laws;
• if anyone claims the app or your use of it infringes their intellectual property, we, not Apple, will investigate, defend, settle or resolve the claim;
• you confirm you are not in a country under a US Government embargo or named as a “terrorist supporting” country, and you are not on any US Government list of prohibited or restricted parties;
• you must follow the terms of any third-party service you use with the app;
• Apple and its subsidiaries are third-party beneficiaries of these terms, and once you accept them Apple can enforce them against you.

Questions, complaints or claims about the app: AllCampus UK Limited, Unit 7 Landmere Lane, Edwalton, Nottingham, England, NG12 4DG, telephone 07378 403404, email hello@tickzu.co.uk.

If you got the app from Google Play

Google Play’s terms of service also apply to your download and to subscriptions bought through Google Play. Google is not responsible for the app.

Changes to these terms

We may update these terms when the app or the law changes, and will change the “Last updated” date at the top. If a change matters, we will tell you in the app before it applies. If you do not accept it, you can stop using the app and delete your account.

Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute. If you are a consumer living in Scotland or Northern Ireland, you can also bring a claim in your local courts.

Contact

Email hello@tickzu.co.uk, or write to AllCampus UK Limited, Unit 7 Landmere Lane, Edwalton, Nottingham, England, NG12 4DG.